Service Representative I-STAID
Company: UNIVERSITY OF CENTRAL OKLAHOMA
Location: Edmond
Posted on: May 26, 2023
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Job Description:
Job Details
Level
Entry
Job Location
Main Campus - Edmond, OK
Position Type
Staff
Salary Range
$12.99 - $12.99 Hourly
Job Shift
Day
Job Category
OTRS Non-classified
Description
Position Overview:
Interact with internal and external customers to provide
information in response to inquiries about product and services or
assistance concerning the services provided by the unit. Direct
requests to those who can provide the service. Handle and resolve
complaints and issues. Respond to requests concerning the
interpretation of program policies and procedures. Assist in
developing policies and procedures for the operation of daily
activities. Respond to requests for information; research and fill
requests for customers. Provide exceptional customer service in all
areas. Ability to work remotely if needed.
Department Specific Essential Job Functions:
Responsible for daily call center and One Stop activity including
multiple line telephone reception and dissemination of general
information,email correspondence, and registration. Answers
multiple phone lines, enters application data, processes customer
requests. Assists with application processing as needed. Responds
to and sends email correspondence. Answers inquires and provides
general information. Assists with special projects when necessary,
such as masscalling and/or email campaigns and projects. Performs
other related duties as assigned.
Qualifications
Experience Required:
Requires general education or vocational training or equivalent
combination of education and experience.
Experience Preferred:
Experience with computers and multi-line phones. Familiarity with
computer software programs and experience with on-line computer
systems.
Knowledge/Skills/Abilities:
Excellent public relations, communications and organizational
skills. Must demonstrate a warm and caring professional attitude
along with phone etiquette protocol. Ability to perform duties
effectively, efficiently, accurately and prioritize multiple
assignments. Ability to effectively work during extremely busy and
stressful periods. Good records management skills. Familiarity with
computer software programs and experience with on-line computer
systems. Ability to maintain confidential information.
Will this employee supervise others?
No, this employee will NOT supervise other employees.
Physical Demands:
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.
Keywords: UNIVERSITY OF CENTRAL OKLAHOMA, Edmond , Service Representative I-STAID, Sales , Edmond, Oklahoma
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