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Overnight Front Desk Agent 11pm to 7am Shift

Company: Sleep Inn and Suites
Location: Guthrie
Posted on: November 26, 2022

Job Description:

*SUMMARY STATEMENT*
* *_ONLY APPLY IF YOU CAN WORK FROM 11 PM TO 7 AM ( FRIDAY, SATURDAY, SUNDAY AND MONDAY NIGHT !!)_*
* *_APPLY IN PERSON ANY DAY BEFORE 3 PM _*

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries

*Room Assignments, Changes, and Issues*
* Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
* Efficiently handles all payments received whether they are cash or credit card.
* Balances/verifies all monetary transactions in the appropriate accounts.
* Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
* Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

*Guest Service*
* Offers guests assistance whenever possible.
* Responsible for resolving escalated customer relations issues.
* Answers inquiries pertaining to hotel policies and services.
* Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
* Responsible for positively representing and promoting the property.
* Ensures systems and procedures are in place and followed for guest safety and security.

*Other Duties as Assigned*
* Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
* Properly compiles, completes, and distributes reports to all management and relevant staff.
* Reports any maintenance, security, or safety issues to the appropriate staff.

*SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE*
* Previous hotel front desk experience required.
* Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
* Excellent organizational and prioritization skills.
* Ability to work independently and collaborate with others.
* Superior customer service skills.
* Excellent communication skills.
* May be required to stand for an extended period of time.
* Able to work a flexible schedule.

\*

Job Type: Part-time

Job Type: Part-time

Pay: $10.00 - $11.00 per hour

Schedule:
* 8 hour shift
* Monday to Friday
* Night shift
* Weekend availability

Ability to commute/relocate:
* Guthrie, OK 73044: Reliably commute or planning to relocate before starting work (Preferred)

Education:
* High school or equivalent (Preferred)

Experience:
* Hotel Experience: 1 year (Preferred)
* Front Desk: 1 year (Preferred)

Shift availability:
* Overnight Shift (Required)
* Night Shift (Required)

Work Location: One location%58047475%

Keywords: Sleep Inn and Suites, Edmond , Overnight Front Desk Agent 11pm to 7am Shift, Sales , Guthrie, Oklahoma

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