Communications Officer - Police Services
Company: University of Central Oklahoma
Posted on: May 17, 2019
Position Overview Receive incoming telephone or alarm system calls
regarding emergency and non-emergency police and fire service,
emergency ambulance service, receive and dispatch incoming calls
for the SafeWalk program, requests for services such as motorists
assists, motorist unlocks, faculty and staff office unlocks,
information and after hours calls for all departments within the
campus. Question callers to determine their locations, and the
nature of their problems to determine type of response needed.
Dispatch units in accordance with established procedures. Record
details of calls, dispatches, and messages. Issue and monitor
access to on-campus sidewalk system for vendors, visitors, and UCO
faculty/staff needing access to the interior of campus. Enter,
update, and retrieve information from telecommunications networks
and computerized data systems regarding such things as wanted
persons, stolen property, vehicle registration, and stolen
vehicles. Use the Oklahoma Law Enforcement Telecommunications
System to respond to messages from other law enforcement agencies
(both state and national) regarding stolen items, missing persons,
and active warrants. Maintain files of information relating to
emergency calls such as personnel rosters, and emergency call-out
and phone directories. Department Specific Essential Job Functions
This position is deemed mission essential. In case of inclement
weather or other emergency situations, the incumbent is expected to
report to work as directed. Performs effectively and efficiently
with minimal, and at certain times, no supervision. Respond to
walk-in visitors seeking directions, inquiring about parking
violation citations, and seeking general University information.
Receipts and maintain highly accurate Master Records of keys issued
to University employees. Responsible for check-in of all keys as
employees terminate their employment. Responsible for proper
assignment of keys and the prompt, efficient, and highly accurate
processing of official New Key Request forms. Receives emergency
and non-emergency telephone calls obtaining all essential
information, ascertaining nature of business and directing to
appropriate authority for dispositions. Shall have minimal errors
when dealing with request for emergency public safety services.
Shall have minimal errors in the monitoring and reporting of
Simplex fire alarm and panic alarms for campus E&G and
Auxiliary buildings, and 22nd Century Intrusion alarm system,
making note of all system malfunctions or inappropriate activation
or inactivation. Contacting the University Fire Marshal and Risk
Management in case of emergencies. Will use the University's fire
panel system to send prerecorded messages and/or voice instructions
to other buildings on the campus in a calm and professional manner.
Shall have access to the University's Central Alert system to send
emergency messages to the University community. Shall monitor the
University's video surveillance camera system and help police staff
in searching the system for footage of possible interest. Shall
monitor weather, in conjunction with Director of Emergency
Management and other police staff Emergency Management during times
of severe weather and communicate pertinent information. Shall
effectively and efficiently operate a police radio in establishing
and maintaining radio contact with mobile public safety units.
Shall frequently recommend to responding public safety providers
highly accurate information regarding nature of emergency,
providing best possible route to follow in arriving at scene of
emergency. Shall at all times maintain excellent and cooperative
business relationship with all area public safety providers. Shall
effectively and efficiently; communicate by police radio and
telephone with area police and fire units; monitor all radio
communications on three different frequencies and a facilities
management phone/radio; coordinate the delivery of emergency
services; and monitor emergency telephone and radio traffic from
various local response agencies and relaying appropriate
information to UCO police officers. Shall operate, monitor, and
maintain digital recording equipment used to record police radio
broadcasts and telephone conversations. Shall operate university
computer mainframe terminal to retrieve and/or document information
related to university clients, and the university Rave
Guardian/Smart 911 module. Frequently uses Personal Computer
equipment and Oklahoma Law Enforcement Telecommunications System
(OLETS) equipment. Moderately proficient use of Microsoft Word.
Occasionally uses a laptop, calculator, copy and fax machine.
Performs other related duties as assigned.
Qualifications/Experience Required Performs administrative or
manual tasks. Requires general education or vocational training and
3 years relevant experience in chosen field or equivalent
combination of education and experience. Qualifications/Experience
Preferred Shall not have been convicted of a serious misdemeanor
crime. Shall not have been convicted of a felony crime. Shall
possess a valid Oklahoma Driver License. Must effectively speak the
English language. OLETS certification Thirty (30) college credits.
Knowledge/Skills/Abilities With minimal, and frequently no
supervision: Independently makes sound and effective decisions
leading to correct, valid, and appropriate courses of action. Must
within six months, successfully complete a State of Oklahoma's
Telecommunications Certification course involving initial
intermediate level training, recertify every two years by computer,
must be fingerprinted within 30 days of employment and every 5
years thereafter. Attend weather monitoring software training
within one year of employment. Expresses ideas clearly and
concisely, both orally and in writing. Speaks calmly while under
stress. Keeps highly accurate records and files. Operates at a high
level of efficiency public safety communication devices, i.e.
police radio, recording, and telecommunications equipment
(teletype). Deals efficiently with highly stressful conditions
during emergencies, to include life threatening situations.
Demonstrates good human relations skills which permit the
establishment and maintenance of effective working relationships
with general public, other individuals, groups, and public
agencies. Follows complex spoken and/or written instructions.
Comply with complex password requirements and maintain password
confidentiality. Demonstrates sound judgment in complex situations.
Physical Demands Repetitive movement of hands and fingers - typing
and/or writing. Frequent standing, and/or sitting. Occasional
walking, stooping, kneeling or crouching. Reach with hands and
arms. Visually identify, observe and assess. Ability to communicate
with supervisor/students/colleagues. Regular physical attendance
required. The physical demands and work environment characteristics
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations (in accordance with ADA
requirements) may be made, upon request, to enable individuals with
disabilities to perform essential functions.
Keywords: University of Central Oklahoma, Edmond , Communications Officer - Police Services, Other , Edmond, Oklahoma
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