Student Service Desk Specialist - IT
Company: University of Central Oklahoma
Location: Edmond
Posted on: March 16, 2023
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Job Description:
Job Details
Job Location
Main Campus - Edmond, OK
Position Type
Student
Salary Range
$8.25 - $8.25 Hourly
Job Category
OTRS Ineligible
Description
Hours per Week
Position Overview
The Office of Information Technology (OIT) at the University of
Central Oklahoma (UCO) strives to enhance learning, improve service
and communication, and increase student, faculty, staff, and
community access to useful information through the application of
technology. Information Technology at UCO provides computing,
networking, e-learning, telephone, training, and support services
to students, faculty, staff and the University community. Perform
computer and customer service-related duties in an office setting.
Typical duties may include but are not limited to: typing, filing,
answering telephones, customer service, scheduling appointments,
and Microsoft Office experience.
Department Overview
Provide customer service to the UCO community via phone, email,
online portal, and in person. Duties include answering phones,
troubleshooting computer related issues, documenting
incidents/requests, application support, and more. Perform other
duties as directed by supervisor. Federal Work-Study may be
available.
Enrollment Requirements
Fall/Spring Semesters: All student employees must be enrolled at
least half time to be eligible to work any UCO student position.
Half time enrollment for Fall/Spring is considered 5 hours for
graduates and 6 hours for undergraduates. International students
shall be enrolled full time to be eligible to work as a student
worker. Full time enrollment is 9 credit hours for graduates and 12
credit hours for undergraduates.
Summer Semester: Student employees working regular student
positions must be enrolled in at least 3 credit hours to be
eligible to work during the summer. Students not enrolled in summer
classes must be enrolled in Fall classes in order to work on
campus, but they (and the department) will be required to pay FICA
taxes. Student employees working FWSP positions must be enrolled in
a minimum of 6 credit hours (if undergraduate) or 5 credit hours
(if graduate) in order to work during the summer in a Federal Work
Study Program position.
Enrollment Exception: If the number of credit hours needed to
graduate is less than the minimum number of hours required for
student employment, the student must obtain a letter from their
Academic Advisor (stating the number of hours needed to graduate
and anticipated graduation date) and submit it to Human Resources.
This pertains to both regular and Federal Work Study Program
positions. Contact jobs@uco.edu for more information.
Qualifications/Experience Required
Experience working with Windows, Macintosh, iPhones, and Android
devices. A high level of technical skills not required, but prefer
candidates understand the basics of troubleshooting and are able to
intelligently work with clients on various issues. Seeking
energetic team players who are able to function in a fast-paced
environment.
Qualifications/Experience Preferred
Excellent verbal and written English skills. Ability to type
consistently at a rate of 30 words per minute or faster. Great
attitude with a strong desire to provide excellent customer service
and for continual improvement. Ability to quickly absorb and make
effective use of knowledge related to technology services and other
services provided by various UCO departments. Ability to multitask
and make effective use of available time.
Physical Demands
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.
Qualifications
Keywords: University of Central Oklahoma, Edmond , Student Service Desk Specialist - IT, Other , Edmond, Oklahoma
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