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Call Taker

Location: Piedmont
Posted on: November 22, 2021

Job Description:

Responsibilities:Call Center Agent will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standardsCall Center Agent will be required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assignedCall Center Agent will be required to use a laptop and monitor and navigate multiple systems while assisting membersProvide exceptional service with an emphasis on first call resolution, the call center Agent will be ready to address and answer any question regarding member's health insurance with a high level of professionalism, accuracy and attention to detailCall Center Agent will use critical thinking and reach out to any internal team or provider in order to assist callers and address their concernsCall Center Agent will live-document all caller interactions in accordance with Quality Assurance GuidelinesCall Center Agent will need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoringQualifications:Proficiency in Microsoft Word and Microsoft Excel requiredShould have experience in using dual monitors, multiple applications, and phones simultaneously.Strong people skills and must enjoy speaking with customersExcellent written and verbal communication skills.Excellent time management and organizational skills.Accurate keyboard skills and proven ability to enter data at a required speed.Minimum High School Diploma (or GED) requiredMinimum 1 year experience in call center environmentHave some experience in Inbound Calling.

Keywords: PIEDMONT, Edmond , Call Taker, Other , Piedmont, Oklahoma

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