ESSENTIAL DUTIES & RESPONSIBILITIES: Duties include, but are not
Ensures that all Guest Services operations on assigned shift are
conducted in an efficient, effective, and profitable manner.
Promotes positive Guest relations by creating and promoting a
Demonstrates outstanding Customer Service at all times by
serving as a role model to all enterprise employees.
Observes and recognizes irregularities, violations, or other
discrepancies in Guest play and reports findings to the Casino
Reports all Guest complaints and/or disputes to Casino Shift
Supervisor for resolution.
Verifies payouts and jackpots as required.
Job Description :
Services minor Electronic Gaming Machines machine and printer
Ensures that all Electronic Gaming Machines are functioning
properly and immediately reports all malfunctions to the Casino
Adheres to all regulatory, departmental, and casino policies and
procedures, and TICS (Tribal Internal Control Standards).
Performs other duties as assigned.
The above statements are intended to describe the general nature
and level of work being performed by individuals assigned to this
position. They are not intended to be an exhaustive list of all
duties, responsibilities, and skills required of personnel so
Promotes the following within the department and among all
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all
employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas,
discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and
Explains why we do things, in advance of doing them.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION AND/OR EXPERIENCE:
Customer service experience preferred. High School diploma (or
GED) and 1 year general work experience or an equivalent
combination of education and experience required.
Must possess excellent communication skills and effective public
LANGUAGE SKILLS: Ability to read and comprehend documents such
as safety rules, operating and maintenance instructions, procedure
manuals, and other related documents. Ability to write routine
reports and correspondence. Ability to respond to common inquiries
Ability to add and subtract two digit numbers and to multiply
and divide with 10's and 100's. Ability to perform these operations
using units of American money and weight measurement, volume, and
REASONING ABILITY: Ability to apply common sense understanding
to carry out simple one or two step instructions. Ability to deal
with standardized situations with occasional variables.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is
regularly required to use hands to finger, handle, or feel objects,
reach with hands and arms, and talk or hear. The employee
frequently is required to stand and walk. The employee is
occasionally required to sit, climb or balance, stoop, kneel,
crouch or crawl.
The employee must be able to regularly lift and/or move up to 25
The employee is regularly required to stand for long periods of
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is moderate to loud.
A casino environment is typically smoky.
CONDITIONS OF EMPLOYMENT:
The Iowa Tribe of Oklahoma operates a drug-free workplace. The
selected applicant must submit to and pass applicable drug test.
Additionally, selected individual must be bondable and able to pass
background check in order to obtain gaming license