Credit Representative

Company: Caliber Home Loans, Inc.
Location: Meeker
Posted on: May 5, 2021

Job Description:

Caliber Home Loans, Inc. is a full-service national mortgage lender and agency direct seller/servicer. Caliber originates loans through various channels and transaction types, including a network of retail branches, wholesale lending, correspondent and emerging banker lending, and a consumer-direct centralized operation specializing in a variety of loan programs for purchase and refinance such as conforming, jumbo, and government products. Caliber also offers innovative servicing solutions for both conforming and non-conforming loans. Caliber is led by a veteran senior management team that consists of mortgage banking professionals with a history of building successful national mortgage operations. Caliber is owned by Lone Star Funds, a global private equity fund.POSITION SUMMARYThe Customer Correspondence and Credit Representative I is responsible for the accuracy and timeliness of required notices, billing statements, and credit dispute responses. The representative is expected to conduct quality assurance reviews of notices/statements to identify process gaps and data integrity issues. The representative is also responsible for maintaining credit dispute response deadlines while ensuring all responses meet a high standard of professionalism and accuracy through proper research and resolution of customer concerns.RESPONSIBILITIES* Conduct initial QA reviews of notices/statements to ensure data integrity and compliance with regulatory guidelines.* Meet investor and regulatory deadlines for sending required notices/statements.* Identify and report issues related to notice and statements.* Work in the servicing system software to research and respond to direct credit disputes.* Data entry in E-Oscar for indirect credit disputes filed with Experian, TransUnion, Equifax, and Innovis.REQUIREMENTS* Bachelor's Degree Preferred or 2 years of previous industry experience.* Current working knowledge of the Microsoft Office suite including: Word, Excel, Access and PowerPoint.* Ability to accurately type an average of 40 words per minute.* Ability to work over-time as requested and required by business need and communicated by your manager.* Ability to read, research and analyze loan information* 1+ Years of Experience in a Mortgage Servicing Environment preferred.* Experience with Fiserv, LoanSphere, SharePoint, or Similar Systems.* Expert skills in Microsoft Excel, including the ability to utilize the following functions: V-Lookup, H-Lookup, Concatenating formulas, Conditional Formatting, and Pivot Tables.Our employees demonstrate the Caliber Ways of Work (WOWS) every day through:* Collaborating Contagiously* Caring Fiercely* Doing the Right Thing* Leading ThoughtfullyCaliber benefits and perks will WOW you!Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer paid holidays, as well as numerous employee discount programs.We are proud to be a military friendly employer, and provide paid leave during military assignments for employees who serve in the Guard or Reserve.?Caliber is an equal opportunity employer.

Keywords: Caliber Home Loans, Inc., Edmond , Credit Representative, Other , Meeker, Oklahoma