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Full Time Work at Home Customer Contact Center Associate

Company: Capital One
Location: Edmond
Posted on: March 25, 2020

Job Description:

Locations: Sales - OK - Oklahoma City, United States of America, Oklahoma City, OklahomaAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Full Time Work at Home Customer Contact Center Associate Candidates must live in the state of Oklahoma and within 100 miles of the Capital One hub in OK City Summary: This exciting servicing position allows agents to work from home while offering the opportunity to be part of a high quality servicing environment that is attentive to our customers' needs. The main components of this position include addressing account specific questions, promoting rewards features, and continuing to provide feedback on how to enhance the customer experience.Associates will be responsible for fielding inbound calls from customers, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. The agent will also be asked to assure speedy resolution of issues utilizing all available channels. The individual will be responsible for delivering high quality servicing while promoting the utilization of our card as well as our rewards services and to promote continued loyalty and spend.General Responsibilities:

  • Data entry of customer and account information and transactions
  • Understand and answer account specific questions
  • Problem solve to find best possible outcome for customers - comfortable working through challenges to achieve the desired result
  • Connect and empathize with customers
  • Educate customers on the utilization of Capital One's credit cards and reward services
  • Educate customers on digital channels available to them
  • Attend team meetings and trainingsBasic Qualifications:
    • High School Diploma, GED or Equivalent Certification
    • At least 2 years customer service experience OR at least 6 months work at home or virtual working experiencePreferred Qualifications:
      • At least 3 years of customer service experience
      • At least 2 years of work at home experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Edmond , Full Time Work at Home Customer Contact Center Associate, Other , Edmond, Oklahoma

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