Desktop Support Analyst
Company: Robert Half
Location: Oklahoma City
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for a skilled
Desktop Support Analyst to join our team in Oklahoma City,
Oklahoma. In this Contract to permanent position, you will play a
vital role in ensuring seamless IT support for users, addressing
hardware, software, and networking issues. This role requires
strong technical expertise and excellent communication skills to
deliver effective solutions. Responsibilities: • Respond to
incoming IT support tickets, providing timely assistance to resolve
user issues. • Communicate directly with customers to identify and
understand technical problems. • Diagnose and troubleshoot
hardware, software, and network-related concerns. • Offer solutions
and recommendations to users based on the nature of the issue. •
Install and configure hardware systems, software updates, and
network components as needed. • Address software and hardware
malfunctions to restore system functionality. • Provide basic
technical training or operational guidance to users when required.
• Maintain detailed records of support activities and resolutions
in IT logs. • Collaborate with team members to ensure efficient
handling of support tasks. • Perform additional duties as necessary
to support IT operations effectively.• Proficiency in PC desktop
support and workstation management. • Hands-on experience with
Active Directory for user and system administration. • Strong
knowledge of desktop hardware and troubleshooting techniques. •
Familiarity with Microsoft Windows 10 operating system. •
Experience with desktop imaging processes and tools. • Ability to
communicate technical information clearly to non-technical users. •
Strong problem-solving skills and attention to detail. • Capability
to work independently and as part of a team in a dynamic
environment.
Keywords: Robert Half, Edmond , Desktop Support Analyst, IT / Software / Systems , Oklahoma City, Oklahoma
