IT Manager Enterprise Services

Company: University Of Central Oklahoma
Location: Edmond
Posted on: April 3, 2021

Job Description:

Under general direction of the Director of Enterprise Solutions, the Manager of Enterprise Services provides leadership for centralized, enterprise-level technology service delivery of enterprise resource planning (ERP) and customer relationship management (CRM) systems. Ensures the areas technological level remains up to date, defines standards, and implements new procedures and techniques. Participates in the strategic planning for the Office of Information Technology. Supervises and provides functional direction to assigned staff and student employees. Establishes team goals and objectives. Effectively collaborates across technology teams and business units through excellent communication skills, diplomacy and a positive attitude. Helps to ensure 24x7 availability of technical infrastructure through redundancy design and support. Position Overview Oversee the institutions information technology projects/activities. Direct/Manage/Supervise technology projects to meet specific university requirements. Develop and implement programs to maximize customer satisfaction and operational efficiencies. Hire and maintain staff and ensure adequate staffing for projects and university IT operations. Work closely with other leaders on campus to develop plans to meet institutional objectives and provide support resources. Department Specific Essential Job Functions Responsible for activities involving the planning, development, administration, management and support of university enterprise systems and architecture. Manages and leads teams of analysts and programmers supporting enterprise resource planning (ERP) with student information, financial aid, HR and accounting modules; customer relationship management (CRM) systems; and third-party systems integrations. Understands the business strategy of enterprise-wide business and IT management and works with the team to define requirements. Responsible for managing support staff for 24x7 operations for line of business applications. Supports multi-site operations, ensuring recoverability through system backups and database archive operations in conjunction with the IT Infrastructure team. Automates processes in IT Operations and the business to improve efficiency. Maintains quality service standards set by the organization. Collects and reviews system data for capacity and planning purposes. Provides recommendations for improvements to the applications, which includes developing road maps, guides, standards and procedures. Communicates and coordinates with other team leads, business leadership, and project managers to ensure appropriate integration of processes and modules across the enterprise. Identifies requirements with stakeholders; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.

• Manages UCOs enterprise systems so that they function reliably, meeting the organizations business needs, and use the organizations IT resources effectively.
• Leads and manages system upgrades, rollouts and implementations; developing workflows; documenting processes; developing policies and ensuring they are followed.
• Manages professional staff and daily operations, provides technical expertise to staff supervised, and resolves problems escalated to the Manager level.
• Creates and maintains SQL and Oracle databases required for development, testing, and production usage. Administers all database objects, including tables, clusters, indexes, views, sequences, packages and procedures.
• Develops work plans, goals and objectives in relation to staff activities to ensure service delivery and alignment with OIT priorities.
• Monitors, analyzes and reports on the progress of service delivery; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; and responds to customer needs.
• Recommends solutions by defining and establishing application and database physical structure and functional capabilities, database security and access, data back-up, and recovery specifications.
• Periodically tests database backup and recovery processes. Maintains database performance by calculating optimum values for database parameters, establishing database performance baselines, and monitoring trends to identify anomalies or errors. Performs ongoing tuning of the database instances.
• Assesses, identifies and recommends innovative solutions that provide continuous improvement in the organization.
• Performs other duties as assigned. Qualifications Qualifications/Experience Required Bachelors degree or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts for enterprise systems management. Requires the application of expertise in a chosen field to achieve results with 5+ years of progressive experience. Must have at least 8 years of leadership and management experience. In-depth understanding of relational databases, SQL and Oracle Servers, Windows System Administration, Linux Systems Administration, and experience in the programming field. Qualifications/Experience Preferred
  • Previous experience in large enterprise systems delivery with leadership or managerial role.
  • Experience with Ellucian Banner ERP and Ellucian Recruit CRM preferred.
  • Working knowledge of Agile/Scrum practices in managing the software development life cycle.
  • Experience in higher education. Knowledge/Skills/Abilities Excellent verbal, written, organizational skills, and ability to interface directly with executive level staff. Must possess strong customer service and interpersonal skills; maintain courteous attitude in dealing with students, faculty, and staff. Strong analytical, organizational, and collaboration skills. Solid communication and presentation skills. Ability to effectively communicate including reading, writing, speaking, and understanding English to a wide range of needs and audiences; ability to explain technical terms in everyday language. Ability to work well under pressure. Ability to work independently or with specialized group and; ability and willingness to complete several concurrent tasks in a fast-paced, detail-oriented, multi-tasking environment. Continually updates skills and knowledge relative to the position and the technology industry. Adheres to and complies with UCOs shared values and the Office of Information Technologys Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence, and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel. Will this employee supervise others? Yes, this employee will supervise other employees. Physical Demands Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

Keywords: University Of Central Oklahoma, Edmond , IT Manager Enterprise Services, IT / Software / Systems , Edmond, Oklahoma