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General Manager

Company: Oak Tree Country Club
Location: Edmond
Posted on: October 10, 2019

Job Description:

General Manager The General Manager's purpose is to direct all phases of Club operations while providing quality service and products to Club Members and Guests. Their fiscal responsibility includes managing the financial viability of the Club, and ensuring the Club meets all financial obligations. The General Manager is accountable for setting direction, allocating resources, and ensuring execution in the Club. Responsibilities * Maintain an active and positive involvement from the Board of Governors * Develop aggressive sales, marketing, and net revenue plans and direct successful implementation * Motivate sales staff to achieve revenue goals by conducting timely and productive sales meetings * Responsible for setting club goals, both qualitative and quantitative * Develop business and financial plans for club * Involve all Club Employee Partners in generating revenue through constant communication on the importance of continuous income stream * Actively market Club Memberships, Member services, and Club facilities to attract new Members and achieve revenue objectives * Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio * Ensure all Club Policies & Procedures are adhered to and ensure all Club Employee Partners are accountable for compliance of these Policies & Procedures * Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, and maintenance * Identify opportunities for Member events, food and beverage services, golf and recreational facilities that satisfy on-going Member needs and implement to achieve revenue objectives * Recruit, select and develop a qualified staff, including Department Heads, to understand the relationships between value, Member Satisfaction and Member retention/attrition * Develop Employee Partners for career advancement through the use of Performance Review Systems, Cross Training, and Development Planning * Actively participate in Club events, making use of significant personal contact as a means of gathering feedback * Ensure follow up on serious Member complaints/concerns quickly and effectively * Monitor Member attrition and develop action plans to curtail Member attrition and maintain it at the lowest possible level * Completing all required financial and administrative reporting/audits accurately and on time Job Requirements * A minimum of 5 years experience in Club management or related field * Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred * Previous F&B supervisory experience * Previous sales experience is preferred A minimum of 5 years experience in Club management or related field Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred Previous F&B supervisory experience Previous sales experience is preferred

Keywords: Oak Tree Country Club, Edmond , General Manager, Hospitality & Tourism , Edmond, Oklahoma

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