Customer Service Representative
Company: BancFirst Corporation
Location: Prague
Posted on: May 29, 2023
|
|
Job Description:
Customer Service Representative Prague, OK Onsite Position902 W.
Main, Prague 74864Full Time: M-F, Saturdays as scheduledPOSITION
SUMMARY Ideal candidate is seeking long term employment with room
for advancement, is committed to excellent customer service while
complying with policy and procedure, and has an outstanding
personality. ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. Responsible for the opening of new accounts.
Utilize Connections and the On-boarding process to grow customer
relationships. Efficiently process customer requests, including but
not limited to, account maintenance, check orders, stop payments,
ATM/Check Card disputes, balance inquiries, balance transfers, etc.
Responsible for maintaining legal documents. Promote BancFirst
services through cross selling banking products to new and existing
clientele. Provide extraordinary customer service at all times.
Perform other job related duties and projects as assigned. Please
note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or
without notice. REQUIREMENTS Must possess the ability to work very
well with all kinds of people and enjoy heavy customer service
tasks. Strong customer service skills. Knowledge of policies and
procedures as well as federal guidelines. Ability to acquire an
understanding of BancFirst products and services. Proficient in
Microsoft Office and knowledge of, or the ability to quickly learn,
banking software applications. Outstanding listening and
communication skills, both written and verbal. Must be able to
interact with other offices and departments for accurate
resolutions to problems and errors, while continuing to complete
job tasks in a timely manner. Critical thinking skills. Work well
under stress and deadlines while managing multiple tasks.
Professional appearance and demeanor. Ability to work various hours
as assigned to meet the needs of the business. Demonstrated good
attendance and punctuality. PREFERRED SKILLS AND QUALIFICATIONS
Previous banking experience and/or customer service experience in
related field. Bilingual (Spanish) a plus. PHYSICAL REQUIREMENTS
Constant use of computer screens. Ability to operate a computer
keyboard, use hand to finger, handle or feel, reach with hands and
arms, and talk, see or hear. Intermittently standing, stooping,
bending at the waist, walking, kneeling or crouching. Ability to
sit and/or stand for long periods of time during the workday.Long
periods of typing and repetitive motion.Ability to lift and/or move
and carry 10 pounds. Hometown service, statewide strength.
BancFirst is committed to investing in the future of Oklahoma
communities. BancFirst is a $12 billion bank offering personal and
commercial products, trust, insurance, and investment services in
sixty Oklahoma communities. Employees enjoy excellent benefits and
a learning environment that allows them to continuously improve
their skills to deliver highly personalized service to
customers.EOE/Minority/Female/Disability/Veteran/LGBTQ
Diversity...Our differences enhance business performance.
PDN-9907103b-1b56-48ef-b784-66e9decbd117
Keywords: BancFirst Corporation, Edmond , Customer Service Representative, Hospitality & Tourism , Prague, Oklahoma
Click
here to apply!
|