Catering Lead
Company: Salata
Location: Edmond
Posted on: June 19, 2022
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Job Description:
Description The Catering Lead manages and organizes the catering
business. This includes planning, organizing and coordinating all
aspects of daily catering orders to ensure flawless execution.
Essential Functions: Works directly with General Managers (GM),
Director of Catering (DOC) and Catering and Sales Manager (CSM) to
direct operational efforts in the area of opportunity based on
sales volume and daily orders. Moves between locations based on
need. Acts as a trainer for team members training on catering
operations Communicates product and staffing needs with the GM on a
daily basis based on catering orders Manages Catering call-backs
from orders delivered that day to ensure 100% guest satisfaction
Handles and resolves customer complaints/accolades and communicates
the results with GM Ensures catering collateral is displayed and
stocked in the store at all times (catering menus, catering table,
DOC or CSM business cards) Owns the delivery trade area for the
store and actively follows it, not encroaching into Franchise
territories Keeps delivery van clean inside and out as well as
stocks it with an "Emergency Catering Kit" Manages all house
accounts and payments in conjunction with the DOC Actively
participates in account maintenance calls, and correspondence with
customers to maintain a rapport/ build relationships Consistently
updates the database to track orders Ensures all catering items and
paper goods are provided with every order according to Salata
recipe specifications Verifies all catering orders are 100%
accurate and on time when delivered to the customer When answering
phones and taking orders, suggestively sells extras and sides to
increase check average Uses the Online Ordering system to place
orders for clients Uses the POS system to store customer
information Maintains the cleanliness of the company vehicle both
inside and out Participates in local area marketing events when
schedule permits Knows and complies with all company policies and
procedures regarding safety, security, and emergencies. Reports to
work on time and in professional attire. Other duties as needed.
While performing the duties of this job, the employee is
occasionally required to stand; walk; sit; use hands to finger,
handle, or feel objects, tools or controls; reach with hands and
arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or
hear; and taste or smell. The employee must occasionally lift or
move up to 40 pounds. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral
vision, depth perception and the ability to adjust focus. This is a
non-exempt position. Days and hours of work vary depending on
restaurant location. This position is regularly requires long
hours, holidays and weekend work. Travel is primarily local during
the business day. Requirements 1-2 years' food, beverage and fast
casual catering services. High school diploma, preferred Must have
reliable transportation, valid DL and insurance. Strong problem
solving and analytical skills Must be able to take direction
Excellent communication skills, organization skills, attention to
detail and customer service. Health and safety regulations
pertinent to catering events Previous experience in customer
service position helpful. Requires basic computer and internet
skills. Ability to walk and stand for extended periods of time
Ability to drive for extended periods of time Ability to lift 40
lbs. Meet deadlines and schedules Ethical Conduct Communication
Proficiency Time Management Must work well in groups as well as
individually Self-motivated Ability to develop positive working
relationship Ability to work well under pressure and in a fast
paced environment. Ability to provide excellent customer service
Company Information Salata is the next generation salad bar where
you create your fresh and healthy salad or salad wrap. We believe
that if you eat good, you'll look good, and you'll feel good. We
are committed to helping our customers eat healthy. Salata is
committed to the highest quality in everything we do - especially
our people We're looking for team members at all levels who strive
for the best in life - who value a spotless, supportive and
flexible work environment; who care about our customers and the
healthy and fresh food we serve; and who want the opportunity to
grow. At Salata, there is no menu - our salads and wraps are fully
customizable. In that spirit, we offer flexible schedules for a
diversity of styles and personalities, along with competitive pay
and benefits.
Keywords: Salata, Edmond , Catering Lead, Hospitality & Tourism , Edmond, Oklahoma
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