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Director of Product Operations

Company: Workiva Inc.
Location: Ames
Posted on: April 9, 2021

Job Description:

The Director of Product Operations is responsible for making major contributions to scaling the product organization. The role builds a communications, processes, and practices organization. The Director of Product Operations investigates, proposes, and drives the creation of best practices optimizing the performance of the team. Responsibilities Ownership

  • Govern product management standards and create strategy for evolving the product organization's practices
  • Identify best practices and implement standards to ensure consistency across the product organization and improve impact of their efforts
  • Drive product org processes and practices including formation of OKRs, Roadmaps, and planning rituals
  • Develop KPIs and metrics with department leadership and guide organization towards achieving targets
  • Lead organization efforts that deliver high business value--
  • Identify process gaps, make recommendations, and manage significant process improvement initiatives from end-to-end
  • Prepare written reports, communications, and other materials required by the Head of Product
  • Assess measures and understand business issues to brief department leadership on findings, insights, and recommendations
  • Coordinate and facilitate team meetings
  • Drive company culture and values of celebration, collaboration, innovation, and operational excellence Influence
    • Partner with engineering, product, and functional leaders across the organization to establish cross-functional relationships that build, define, and execute initiatives
    • Build working relationships at the highest level of the company
    • Partner with product leadership to manage complex cross group initiatives
    • Provide specialized business insight to colleagues across the organization
    • Actively develop team's ability to remove their own roadblocks What You'll Need Experience
      • 8+ years of product management experience with a passion for product operations
      • Experience scaling an enterprise product management team preferred
      • Experience in enterprise software/SaaS industry preferred Education
        • Undergraduate Degree or equivalent combination of education and experience in a related field.
        • MBA preferred Skills
          • Self-motivated with strong propensity for action, results and continuous improvement
          • Ability to work successfully in a high-energy, fast-paced, rapidly changing environment is necessary
          • Ability to comfortably dive into any area of the business or product, understand business needs, and facilitate executive decisions based on changing priorities
          • Exceptional organizational skills with the ability to multitask and manage multiple processes, programs, and procedures simultaneously to success while working under pressure to meet deadlines
          • Strong data-driven and analytical skills with the ability to use data and metrics to communicate needs with ease
          • Excellent communicator in written and verbal form; at ease working with all levels of employees including senior executives
          • Proven ability to establish relationships, lead, and influence across multiple levels and multiple functions of an organization
          • Entrepreneurial, with high tolerance for ambiguity and complexity, and the ability to be efficient with limited resources Travel Requirements
            • Up to 25% travel
            • Reliable internet access for any period of time working remotely, not in a Workiva office-- How You Will Be Rewarded
              • Base Pay Range in Colorado: $154,000 to $203,000
              • A discretionary bonus typically paid annually
              • Restricted Stock Units granted at time of hire --- The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. Where You'll Work Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.
                • Trust: Rely on each other.--
                • Integrity: Do the right thing, every time.--
                • Collaboration: Share resources and work together.--
                • Innovation: Keep creating solutions and finding better ways.--
                • Inclusion: Support a diverse community where we all belong.--
                • Accountability: Be responsible for your success and failure.
                  We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.
                  • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
                  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
                  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
                  • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
                    -- Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com . CURRENT EMPLOYEES: Internal applicants will need to apply for open positions through their Workday account. Click on the "Careers" worklet and complete the internal application. For questions, please contact the recruiter listed on the open position. --- We founded Workiva to transform the way people manage and report business data with various collaborators, data sources, documents, and spreadsheets. Today, people all over the world use our platform to seamlessly orchestrate data among their systems and applications for transparent and trusted connected reporting and compliance.

Keywords: Workiva Inc., Edmond , Director of Product Operations, Executive , Ames, Oklahoma

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