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Social Media Manager

Company: Heartland Payment Systems
Location: Edmond
Posted on: February 10, 2020

Job Description:

Summary: Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok with having fun. The social media manager will help us to identify and understand our audiences and partner with internal teams to develop a cross-channel social strategy, lead community engagement, develop content, ensure creativity, innovation and brand consistency, and ultimately engage and grow our social presence and following. Job Details: What will you be doing? - Build a best-in-class social strategy - Create and manage content for all social channels, ensuring content is contributing to revenue generation and a trusted brand - Ensure creative team is designing content that is optimized for social channels - Track and measure performance of the social program in relation to corporate and business unit objectives and adjust program as needed - Manage social media messaging and editorial calendar across all owned channels - Create engaging and unique organic social campaigns that align with business unit goals and set us apart from our competition - Measure success of every social media campaign - Maintain governance models and social media policy to ensure relevant internal stakeholders are informed as appropriate - Use social listening discovery data to inform and share topics and themes of relevance - Partner directly with the Customer Success team to ensure all customer service inquiries are resolved on social media - Protect the brand by monitoring for harmful or defamatory content Additional Responsibilities: - Have a deep understanding of how B2B consumers use social media to interact with businesses. - Conduct competitor social audit and monitor their social marketing efforts to inform and refine strategy - Provide input for paid social advertising plans - Stay current on the latest offerings from all social media platforms What are the requirements? - 3-5 years proven B2B experience driving positive engagement and pipeline on LinkedIn, Twitter, Facebook, Instagram, and YouTube. - Experience with a technology company or big data company is preferred. - Strong writing, editing, and communication skills - Ability to run multiple campaigns simultaneously - Deep understanding of social media tracking and analytics - Experience with social media management tools (i.e. Sprinklr, Hootsuite, Buffer, Sprout Social) - Ability to work with senior leaders and executives - Ability to work across business units and departments - Up-to-date knowledge of social media platforms and trends Preferred Qualifications: - Strategic Planning Skills - Self Motivated - Proficient Content Creator - Strong Interpersonal Skills - Creative - Passionate about Social Media - Proven ability to work in a fast-paced, complex environment is a must. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Keywords: Heartland Payment Systems, Edmond , Social Media Manager, Executive , Edmond, Oklahoma

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